Who we are

e.motion21 is a not-for-profit organisation that provides Australian-first, innovative dance and fitness programs for children and young adults with Down syndrome.

Through performance-based activities and community engagement, e.motion21 aims to enhance lives for people with Down syndrome and change perceptions of Down syndrome within society.

Our vision

  • To enhance lives and change perceptions of Down syndrome within society through dance, fitness and performance.

We achieve this by

  • Moving bodies: providing programs to children and young adults with Down syndrome in supportive and social environments tailored to meet their specific learning needs.
  • Moving boundaries: engaging positively with individuals, families and communities through our programs, performances and media to uncover new potential, promote understanding and raise expectations.

Specialised programs are offered in nine Victorian locations in Ballarat, Bendigo, Cranbourne, Geelong, Greensborough, Hoppers Crossing, Kew, Pascoe Vale and Rowville.

We use the latest global research and techniques to develop our dance programs and we train specialist dance teachers to deliver a meaningful experience for all participants.

The benefits of the e.motion21 program are wide-ranging and include health, exercise, social and self-esteem outcomes for participants. These benefits in-turn positively impact our student’s families and the community at large.

Our Values

Our Values

RESPECT - to show due regard for the feelings, wishes, or rights of others.

I demonstrate respect by:
  • treating everyone with respect, courtesy, honesty and fairness, and having proper regard for their interest, rights, safety and wellbeing;
  • valuing and acknowledging the opinions and contributions of everyone;
  • not harassing, bullying or discriminating against anyone;
  • being punctual and arriving at all e.motion21 events fully prepared, dressed appropriately and ready to fulfil your designated role;
  • operating under the direction and supervision of nominated staff;
  • complying with all e.motion21 policies and procedures, including complying with e.motion21’s guidelines on contact with children and the Child Safety Policy;
  • respecting the confidentiality and privacy of all information as it pertains to individuals, including getting permission from the parent or carer for all visual and auditory recording of any aspect of e.motion21 events or my participation (this includes mobile phone photos/videos).

LEARN - gain or acquire knowledge of or skill in (something) by study, experience, or being taught.

I demonstrate learn by:
  • participating in all relevant induction and training programs for my particular role in the organisation;
  • continuously improving and being innovative;
  • sharing information, knowledge and experience;
  • allowing room for experimentation and mistakes;
  • acting as a positive role model in my conduct with children and young people;
  • having high expectations of each individual.

CARE - the provision of what is necessary for the health, welfare, maintenance, and protection of someone or something.

I demonstrate care by:
  • working towards the achievement of the aims and purposes of e.motion21;
  • acting ethically, with honesty and integrity, in the best interests of e.motion21 at all times;
  • maintaining a duty of care towards others involved in e.motion21 programs and a child-safe environment;
  • not making any unauthorised public statements regarding e.motion21 and referring all members of the Press who request comments, photos, opinions, information and interviews to the authorised e.motion21 representative;
  • working in a collaborative and supportive way;
  • contacting the police if a child is at immediate risk of abuse.

FUN - enjoyment, amusement, or light-hearted pleasure.

I demonstrate fun by:
  • supporting interactions;
  • being inclusive and supportive;
  • doing something for enjoyment or amusement;
  • displaying a sense of humour at the appropriate times.


Charter of Human Rights and Responsibilities Act 2006

The Charter of Human Rights and Responsibilities Act 2006 (the Charter) is a Victorian law that sets out the basic rights, freedoms and responsibilities of all people in Victoria. It is about the relationship between government and the people it serves. The Charter requires public authorities, such as Victorian state and local government departments and agencies, and people delivering services on behalf of government, to act consistently with the human rights in the Charter. For more information on and to view the Charter, please visit the website of the Victorian Equal Opportunity and Human Rights Commission or click on the link here: http://www.humanrightscommission.vic.gov.au/the-charter

For a summary of the Victorian Charter of Human Rights please see the Fact Sheet here:



National Standards for Disability Services – Easy English version

National Standards for Disability Services – Easy English version

e.motion21 Charter of Rights

e.motion21 respects the rights of any child/adult/family who chooses to access our services and the rights of our staff, contractors and volunteers. e.motion21’s Charter of Rights is to be read in conjunction with the Disability Act (2006, Vic) Statement of Rights and the Victorian Charter of Human Rights.

Universal Rights

At e.motion21 we believe and uphold that every child, adult, family, staff member, contractor and volunteer has the universal right to be safe, to be treated with respect and have their dignity upheld.

e.motion21 respects Service User Rights and Responsibilities

Service User Right Service User Responsibility
Full information about service To access online documents and request hard copies if required; to read any newsletters, e-blasts, other information sent via email by e.motion21. To request hard copies please email info@emotion21.org.au or post: e.motion21 188 High Street Kew or telephone +61 3 9854 7100.
Reliable, coordinated, safe, quality services To ask questions if you are unsure about any aspect of service delivery or strategies; to provide feedback via the online feedback form on the e.motion21 website or via email info@emotion21.org.au or telephone: +61 3 9854 7100 to the e.motion21 Office.
To be treated, accepted and respected as an individual To honour any agreements/care plans; attend booked classes regularly or advise the e.motion21 Office via email info@emotion21.org.au or telephone +61 3 9854 7100 if unable to attend. Any cessation of service must be notified to the e.motion21 Office in writing either via email info@emotion21.org.au or post: 188 High Street Kew VIC 3101.
Being treated with dignity and respect and without abuse, discrimination, harassment or neglect To provide feedback about services when approached by e.motion21 to do so or of own accord via abovementioned feedback mechanisms.
Respect for your cultural and religious background and practices without discrimination To treat other participants, families, carers, staff and volunteers with courtesy and respect, including through the use of social media.
Personal privacy To allow safe and reasonable access for e.motion21 staff for agreed service provision.
To provide feedback and complain and to take action to resolve disputes Where appropriate, to accept personal responsibility for your actions and choices.
To have access to advocates of your choice and other avenues of redress
Being free from repercussion or a well-founded fear of reprisal in any form for taking action to obtain your rights
To receive an agreement regarding services provided To read and abide by terms and conditions of enrolment
Full and effective us of your personal, civil, legal and consumer rights
Have access to information about your rights and any other information that relates to you personally
To be helped, if required, to understand your rights and any information given to you
Provide you with access to your personal files if requested by you Please contact the e.motion21 Office via email info@emotion21.org.au or telephone +61 3 9854 7100 regarding your personal files
Freedom of speech regarding services provided to you


e.motion21 Service Provision Conditions 

e.motion21 provides services conditional on our capacity to ensure that children, adults, families, staff, contractors and volunteers feel safe and respected.

e.motion21 is bound by the Occupational Health and Safety Act 2004 to ensure that our staff, contract teachers and volunteers are not subject to verbal, or physical abuse, bullying, harassment or intimidation.

If these conditions cannot be met we will need to make different arrangements such as: providing services in a different model or providing services at a different location.

e.motion21 is committed to the safety of service users, families, carers, staff, contract teachers and volunteers and reserves the right to postpone or withdraw services if we are not able to put in place strategies to manage and mitigate risks.



e.motion21 will provide assistance and support to ensure that:

  • The rights of people with a disability are upheld as valued members of the community
  • People with a disability actively participate in decision making processes, particularly those where the outcomes impact on their lives.

The need for advocacy can be identified in a number of ways. Advocacy is provided when requested by people with a disability. Family or carers might also request advocacy support, when appropriate.

  • At any stage during your interaction with e.motion21 should you wish to use the services of an advocate please contact the Office of the Public Advocate on 1300 309 337 or via their website on www.publicadvocate.vic.gov.au

The Victorian Public Advocate is empowered by law to promote and safeguard the rights and interests of people with a disability.

There are a number of other specific advocacy agencies funded through the OPA. They can be found on the Department of Human Services, Victoria website:  http://www.dhs.vic.gov.au/for-service-providers/disability/protecting-rights/disability-advocacy/disability-advocacy-organisationse.motion21’s Certification Process

e.motion21’s Certification Process

e.motion21 is a fully accredited and registered provider of the NDIS. In order to continue to provide best practice in service delivery to all our participants and as a requirement of the National Disability Insurance Agency (C’th) and the Department of Human Services (Vic), e.motion21 undergoes a quality certification and accreditation process with major audits conducted every three years and surveillance audits annually. These independent reviews are conducted by auditors from Quantum Certification Services, who evaluate e.motion21’s services and governance against the Human Services Standards (Vic) and the National Standards for Disability Service (C’th). Quantum Certification Services are accredited independent auditors recognised by the NDIA and are remunerated by e.motion21 as per certification requirements.


188 High Street, Kew VIC 3101
phone: +61 3 9854 7100

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