188 High Street, Kew VIC 3101
phone: +61 3 9854 7100
Please Note: We offer a Community BeatFitTM class to all members of the community 12+ years, Monday nights in Kew. Please note all our other classes are Down Syndrome specific.
Your primary email address and Facebook will be used as the main communication channel for e.motion21 to keep in contact and share information. Please ensure this email is checked regularly and “like” facebook/emotion21.
e.motion21 has a nut free policy at all of our classes and performance venues. Participants, parents and e.motion21 staff are prohibited to bring any food that contains nut products to these venues. Although there is a prohibition on nut products being bought to venues, e.motion21 takes no responsibility for any pain, suffering, loss or damage caused by the prohibition being breached.
At any stage during your interaction with e.motion21 should you wish to use the services of an advocate please contact the Office of the Public Advocate on 1300 309 337 or via their website on www.publicadvocate.vic.gov.au
The Victorian Public Advocate is empowered by law to promote and safeguard the rights and interests of people with a disability.
There are a number of other specific advocacy agencies funded through the OPA. They can be found on the Department of Human Services, Victoria website – please click on the link below:
http://www.dhs.vic.gov.au/for-service- providers/disability/protecting-rights/disability-advocacy/disability-advocacy- organisations
e.motion21 is committed to ensuring the privacy of all participants, staff and volunteers. All information is stored and used in accord with all legislative requirements. For more information please click here.
e.motion21 welcomes feedback from the participant or participant’s representative and seeks to resolve any concerns a participant may have, in a timely and professional manner.
If the participant wishes to give e.motion21 feedback or has a dispute, the participant can talk to their Volunteer Site Coordinator or a staff member at Kew Head Office. Or complete our online Feedback Form here
If the participant is not satisfied with the outcome they can contact e.motion21 CEO at the office. ‘Alternatively, the Participant can make contact with the Office of the Disability Service Commissioner’ on 1800 677 342, or visit the ODSC website on www.odsc.vic.gov.au for further information.
e.motion21’s vision is to enhance lives and change perceptions of Down syndrome within society through dance, fitness and performance. The use of photography, video, audio and film will be in accordance with this vision and e.motion21's core values of care, fun, learn and respect.
Under the Information Privacy Act, photographs, videos, film and audio recordings are classified as "personal information". The purpose of this consent form is to comply with the privacy legislation and enable e.motion21 to take and store photographs, video, film and audio recordings as part of its programs and the promotion thereof.
By ticking the relevant boxes below and signing this section, I agree that e.motion21 may, at its discretion, use photos, videos, voice recordings, the written version of the words spoken in videos, film and voice recordings and identify the individual using their first name only.
e.motion21 classes are calculated at: (non NDIS fees)
e.motion21’s programs are registered with the NDIS to provide the supports of “Community Participation in a Group Activity”. NDIS fees will be calculated in accordance with current rates as determined by the NDIA. The NDIS price for services is set by the NDIA and is reviewed annually. e.motion21 reserves the right to change the price of its services in accord with any changes made by the NDIA to service pricing.
This Service Agreement is made for the purpose of providing supports under the Participants’ National Disability Insurance Scheme (NDIS) plan.
The Parties agree that this Service Agreement is made in the context of the NDIS, which is a scheme that aims to:
The supports described in this Service Agreement are reasonable and necessary supports specified in the statement of supports in the Participant’s NDIA current plan (under section 37 of the National Disability Insurance Scheme Act 2013). e.motion21 will adhere to the National Disability standards.
Changes to this Service Agreement
If changes to the supports or their delivery are required, the Parties agree to discuss and review this Service Agreement. The Parties agree that any changes to this Service Agreement will be in writing, signed, and dated by both Parties.
Ending this Service Agreement
Should either Party wish to end this Service Agreement they must give one months’ notice, in writing with an email to email@example.com. If either Party seriously breaches this Service Agreement the requirement of notice will be waived.
An important change regarding notification of absences has also been introduced by the NDIA in the latest release of the price guide and came into effect 1 July, 2019. This cancellation policy has been adopted by e.motion21 and delineates that if a participant makes a short-notice cancellation, which is after 2 days before the service, the service provider will charge up to 90% of the agreed price for the cancelled appointment. This fee will be waived if e.motion21 is given at least 2 days notice of an intended absence. Notified absences need to be provided in writing to firstname.lastname@example.org If payment has been processed, a credit note will be issued. No cash refunds will be processed. In exceptional circumstance, the parent/carer should contact the CEO to discuss arrangements.
Please note for planned cancelations or if the participant is unable to attend the full term for whatever reason, you will need to email the office at email@example.com the details 10 working days prior to NDIS funds being drawn down or committed so that you can be charged accordingly. No refunds or credits are given for unforeseen circumstances that resulted in a cancellation and/or individual classes missed due to illness, injury or any other reason.
Participants will be charged the full NDIS rate and only if their package allows partial funding by NDIS they need to cover the balance.
e.motion21 will send the participant an invoice for those supports for the participant to pay. The Participant will pay the invoice within 7 days.
e.motion21 takes your privacy seriously. Please read our privacy statement.
Recognised as a Public Benevolent Institution, e.motion21, Inc., is endorsed by the Australian Tax Office as a deductible gift recipient, all donations over $2 are tax deductible.
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